From 21 December 2001, most private sector organisations in Australia, must by law comply with the National Privacy Principles subject to the Privacy Act 1988 (Cth) (NPPs). We are bound by the NPPs.
The kinds of personal information we hold:
We only collect personal information that is necessary for us to perform our functions.
The kinds of personal information we collect and hold will depend upon the products and services you request from us. However, it may include:
Information you give us when you order products and/or services from us. This information will include your name, address and contact details and details of the products and services ordered.
Information about individuals we collect in the course of acting for clients.
Communications between us and you.
We also collect some information from you when you use our website www.tsipharma.com.au. Your use of the facilities and services available through our website will determine the amount and type of information which we collect about you. Some of this information will not be personal information because it will not reveal your identity.
The only personal information which we collect about you when you use our website is what you tell us about yourself, for example, by completing an online form or information you provide to us when you send us an email. We will record your email address if you send us an email.
When you visit our website, our server attaches a small data file called a .cookie. to your computer.s memory.
As most websites do, we track usage patterns on our website on an anonymous aggregate basis. Your identity cannot reasonably be ascertained from this information. Each time you visit our website a web server makes a record of your visit. Specifically, it records your:
date, time and length of your visit;
pages accessed and the documents downloaded;
search engine used and search items entered; and
referring URLs (uniform resource locators).
Using and disclosing your personal information
We respect your privacy. Any personal information which we collect about you will be used and disclosed by us so that we can provide you with the products and/or services that you have requested, or otherwise to enable us to carry out our functions.
We may also use your personal information to provide you with information about other products and/or services offered by us. If you would prefer not to receive this information, please let us know and we will respect your request.
We may disclose your personal information to our service entities and contract out some of our functions to external service providers. We may disclose your personal information to these external service providers but only so that they can provide the services that we have contracted out to them.
If you provide us or have provided us with your email address, we may send emails to you containing TSI publications, such as newsletters or seminar invitations. We may use an .email management system. to automate the management and dispatch of these emails. The system operates by inserting tracking codes in the emails that we send to you.
The tracking code allows us to collect personal information about you, such as whether you received and opened an email, and whether you clicked through to any links to our website. This information that we collect about you will be stored by our email management system.
The personal information that the email management system collects about you is used by us to:
ensure that you only receive correspondence that you have informed us that you wish to receive;
determine whether the information that we send to your is suitable for you interests, information needs and profile;
ensure that the email address that you have provided us is still operational;
determine whether emails that we send to you are received by you;
update a request that you make to us to unsubscribe from a publication that we send to you; and
review the effectiveness and relevance of our emails to you by collecting other statistical information
In most cases, you can gain access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the NPPs.
We encourage all requests for access to your personal information to be directed to the Privacy Officer by email or by writing to the address below.
We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information which is not currently in use, may require further time before a response can be given. In some cases, consistently with the NPPs, we may refuse to give you access to personal information we hold about you. This includes circumstances where giving you access:
would be unlawful;
would have an unreasonable impact on other people.s privacy;
would prejudice negotiations we are having with you;
would prejudice an investigation of unlawful activity; or
would prejudice activities carried out by, or for, a law enforcement agency.
If we refuse to give you access we will provide you with reasons for our refusal. Generally, if you request us to do so we will amend any personal information about you held by us which is inaccurate, incomplete or out of date. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so. If you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy and wish to make a complaint, please contact us:
Mail: Privacy Officer, TSI, PO Box 1051, Eagle Farm Qld 4009
Fax: (07) 3623 4592